Answering Your Questions about Patient Advocate Certification

After these many years of work on building the patient advocate certification, the PACB decided to hold teleconferences, live Q & A type sessions, two of which were held during this month of March 2016.

To maximize the benefit of these calls, we recorded them. Find links below to podcasts of both calls.

The first call was focused on the information needs of individual advocates who have interest in the process and requirements for earning the BCPA (Board Certified Patient Advocate) credential. They wanted answers to questions such as “What do I need to do to qualify for certification?” “Do I need to take courses or get a degree” “What parameters will be used to grandfather existing advocates?” – and others.  This call was hosted by The Alliance of Professional Health Advocates, and its 600+ members were invited to submit their questions ahead of time.

Find the Ask the PACB podcast here.  (45 minutes)

The second call was a briefing, held for representatives of the 60+ education and membership organizations we have identified as having an interest in patient advocate certification.  The focus was different; more about the process and the aspects to certification we will be working on in the near future. 

Find the Organization Briefing podcast here. (30 minutes)

The PACB is committed to keeping our process open and transparent, and so we will begin planning regular calls of this nature.


If you wish to stay up-to-date on progress of this health and patient advocacy credential development, please subscribe to receive updates (at right.) Large group emails are no longer being sent.


  • Gerald Tevrow

    Will the Certification exam given in September, 2018, include different questions
    than the March, 2018 exam, or the same offering?
    Appreciate your input.

    • PACBoard

      As does any credentialing organization, the PACB reserves the right to modify the exam questions as needed.

      The questions will always be focused on the material in the PACB documents:
      -Ethical Standards
      -Competencies and best practices

      You can learn more about this at this website:

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